1. HOW TO BUY 

 

 

 

1.1 PURCHASE PROCESS 

Once you have made your selection, click on the shopping cart next to the book you want to buy. You will then access our order form, where you can enter your personal details, the address of delivery, and the type of payment you prefer. Remember that all the data you enter are protected and are treated using strict security procedures.

Shopping at KOWASA.com is easy and secure.

 

Once you have found the book you want to buy, you just have to add it to your shopping cart. Click on Back to Shop to add as many books as you want until your purchase is complete.

From then on, we guide you through the whole purchase process so that you can shop easily following the next five steps:

STEP nº1

 Validation of your order.

 

Check the status of your shopping cart, especially the

title and the quantity. Do not forget to click the Recalculate button if you make any changes.

 

To calculate the

postage costs, it is necessary for us to know the destination country and the type of postage you prefer. Do not forget to click the Recalculate button once you have done your selection.

 

Click

Place your order to continue with your purchase. You can pay with a VISA, MasterCard or AMEX credit card, or pay on-delivery in some countries. The online payment is carried out on a secure server of Banco de Sabadell.

 

* Your

shopping cart will remember the selected books 30 days in case you prefer to buy them later without losing your previous selection.

 

STEP nº2

 User registration.

 

To place your order you have to enter your e-mail address. All the information we ask you for is required for invoicing and shipping your order.

 

    1. If you are not registered, enter your e-mail and click send.
    2. If you are already registered at KOWASA.com, enter your e-mail and password and click send.
    3. If you forgot your password, a new window will appear where you can enter your e-mail, and we will e-mail you your password as soon as possible.

 

STEP nº3

 Address of delivery.

 

In this step we ask you to enter a password in order to recognise you and thus facilitate the process of future purchases.

 

You should give us all

personal details and the address of delivery where you want the shipment to be made. Please, fill in these fields carefully; it will help us to offer you a better service.

 

Click on

continue once you have filled in all required fields.

 

STEP nº4

 Type of postage and gift.

 

In step 4 you should verify that all your

order data is correct.

 

    1- Check the type of payment and the address of delivery. You can always go backwards and make any changes in case something is not correct.
    2- Check the adequate delivery time for the type of shipment you have selected. You can look at the delivery timetable in case of doubt, and go backwards to change your selection if you want.

 

You can also choose in this step whether your order is a

gift or not. If you choose the gift option, we will send you the order in a special gift package. For this service, there is an additional cost of 225 Ptas. (1,35 €).

 

Click on

continue to finish the purchase.

 

STEP nº5

 Buy on-line.

 

KOWASA.com offers you two types of payment for your purchase:

 

     1- Payment on-delivery 

Once you have verified your purchase, you should accept the

General Conditions of Purchase clicking on buy. This is the way to give validity to your order. We will then send you an e-mail with all the details.

 

     2- Online payment with card 

After accepting our

General Conditions of Purchase clicking on buy, you are giving access to the payment page of the Banco de Sabadell, where you will be asked to enter your card details. Once introduced, click on accept; the Bank will send us immediately the approval of the payment, and we, at KOWASA.com, will confirm you by e-mail the correct processing of your purchase.

 

The

online payment with credit card is carried out in a secure server of the Banco de Sabadell that encrypts all your personal data and card details. That means that neither we nor someone else can see the banking data that you introduce. For more details, you can consult our policy of Confidentiality and Guarantee of Security.

 

 

 

1.2. GENERAL CONDITIONS OF PURCHASE 

All purchases carried out at KOWASA.com are subject to the general conditions of purchase detailed on the web site once the corresponding purchase order is complete. Completing an order signifies acceptance of these conditions.

 

The contract

 

The information concerning the availability of a book, which appears on the detail page of each book, is subject to change without prior warning. These changes depend on the demand of our clients and the stocks of our suppliers and publishers.

When you carry out an order we will confirm it by e-mail and will inform you about any changes concerning availability or price of the books you have ordered. You should check this e-mail and inform us inmediately about any error or discrepancy with regard to the

price, the delivery or the payment.  

KOWASA.com

holds the right to cancel orders containing typing or arithmetical errors, or containing an incorrect delivery address.  

KOWASA.com

respects your right to change or cancel your order. If you want to cancel or revise an order that has not already been sent, you can do it by sending an e-mail to help@kowasa.com, indicating the number of the order you wish to cancel.  

Delivery

Orders will be delivered in a single shipment.

Occasionally, it may occur that some books are ready for shipment before others.

In this case, we will request your approval to first send you those books which are already available. The rest of the books will be sent to you as soon as they are available. In this case, the postage will be paid independently for each shipment.

For more information about the postage go to the

Postage section in Help.

The

time of delivery for each book will depend on the place of destination, the availability of the books and the type of delivery you have requested.

For more information about

time of delivery go to the Postage section in Help.

For International shipments, the additional customs costs will be charged to the customer.

All purchases made at KOWASA.com will be considered to have been carried out in the home location of the bookstore in Barcelona: C/Mallorca, 235 entlo.A, 08008, Barcelona , Spain.

 

 

Payment

KOWASA.com

only accepts the pay-on-delivery system for orders delivered within Spain and Andorra.

The Payment-on-delivery will be made in pesetas and only in cash. KOWASA.com will not accept cheques, or any currency other than pesetas. This type of delivery covers national order (including the Canary Islands, Ceuta and Melilla). It has an extra charge of 450 pesetas in addition to the total amount (price of the book plus postage); it will be sent via a courier service and the total amount of the order will be paid to the courier upon receipt of the package. The package will only be delivered during working hours. If there is nobody to receive the package, the courier will return at another time. If there is nobody to receive the package again, the package will be returned to KOWASA.com and you will have to pay the postage again fot it to be resent.

Cubre los envíos nacionales (Canarias, Ceuta y Melilla incluídos), tiene un recargo de 450 pesetas sobre el importe total (precio del pedido más gastos de envío), debe efectuarse a través del servicio de mensajería y el importe del pedido se entregará al mensajero al recibir el paquete. La entrega de los pedidos se realiza en la dirección de envío y exclusivamente en horas laborables. Si no hay nadie que pueda recoger el paquete, el servicio de mensajería lo intentará en otra ocasión. De no volver a encontrarte, se procederá a la devolución del paquete, con lo que deberás pagar de nuevo los gastos de envío.

 

KOWASA.com

accepts the following electronic payments: credit or debit cards with VISA, MasterCard and 4B.

The amount of your purchase will be charged to your credit card at the moment you accept to pay through Banco de Sabadell. If the customer requests cancellation of a completed purchase, he/she will have to incur all expenses of KOWASA.com occuring as a consequence of the cancellation.

 

 

Returns

KOWASA.com

will accept all books returned in the guarantee period (15 days from receipt of the book) and only if the book is in perfect condition.

Once the book is arrives in Barcelona, KOWASA.com will verify its condition before proceeding to a refund.

If you receive a damaged book, you can return it and KOWASA.com will give you a complete refund (book price and postage).

If you buy an out-of-print book, KOWASA.com is not responible for the condition of the book, bearing in mind that these are old editions which could have sufferd damages due to the pass of time.

All returned books must be sent to:

KOWASA ONLINE, S.L.
Mallorca 235, Entreseulo A
Barcelona 08008
Spain

 

 

Taxes

 

KOWASA.com include tax charges according to current legislation.

Legislation

All purchases carried out at KOWASA.com are subject to current Spanish law and related legislation. All purchases are officialy made at KOWASA ONLINE,

Calle Mallorca 235, Entresuelo A
Barcelona 08008
Spain

If there is any discrepancy or disagreement in relation to the general conditions of purchase or a specific clause, both parties are subject to the Barcelona Court.

The declaration of nullity of one or several of the established conditions of purchase, if not essential, will not cause the nullity of the reached purchase agreement, which will continue being effective.

The contents of this page are subject to change and modification, so you should check it regularly.

 

 

 

1.3. CONFIDENCIALITY AND SECURITY GUARANTEE 

At KOWASA.com we respect your right to privacy and we understand how important it is to respect the confidentiality and security of the data that identifies you as a user.

 

Due to this, we wish to inform you that:

 

     

  • We will only use information on your likes and preferences if we obtain it directly from you. KOWASA.com only obtains and keeps the information from the Internet Server (ISP), the date and hour of access to our web site and the Internet address from which the connection to our site was established. We only use " cookies " to recognise you when you visit us again.

 

     

  • When you register or buy at KOWASA.com, you must specify your name and surname, address, e-mail and telephone number. It is possible that we will give your telephone number to our courier service. This data will allow us to process your order, as well as to inform you about its status.

 

     

  • The online payments through the
  • Banco de Sabadell are carried out through a secure server. KOWASA.com does not keep the data corresponding to your credit or debit card. The software of this server codes the information from your credit card, guaranteeing the confidentiality and security of this data.

 

     

  • We also have strict security procedures for the storage and publication of data in order to avoid any unauthorised access to it, in accordance with article 9 of the Spanish Ley Orgánica 15/1999: "Protection of Personal Data". This is why we will always ask you to identify yourself using a password before providing you with any information about your registration.

 

 

According to Article 9: "Protection of Personal Data" (LOPD from now on), KOWASA.com informs you that, after completing the registration forms on our web site, your data will be saved in an automatic data file.

 

Likewise, we inform you about your rights of access, rectification, cancelation and opposition of your personal data, in the terms settled by the LOPD,.

KOWASA ONLINE S.L (Mallorca, 235, entlo.A, Barcelona) is responsible for this automatic data file.

 

 

KOWASA.com

guarantees you, within the terms of Article 9 of the LOPD, that we will respect the confidentiality of your data, as the files in which we keep the information include the necessary security measures to avoid the loss, use or unauthorised access to this data.

 

 

 

2. STATUS OF YOUR ORDER 

If you want to check the status of your order’s shipment, just call us at (+34)93 487 61 37, or send us an e-mail to help@kowasa.com. We will give you all the information you require as soon as possible.

 

 

 

 

Kowasa libros de fotografia - C/ Mallorca 235 - 08008 Barcelona - Spain - tel. 932 15 80 58 - info@kowasa.com